Amazon AWS Supply Chain

The Challenge

AWS Supply Chain is a cloud-based application that uses machine learning to help businesses make more accurate supply chain decisions. As the application evolved and gained new features, the homepage struggled to effectively serve its growing user base, which includes admins, managers, and users of single or multiple modules. The challenge was to redesign the homepage to improve usability for all user groups within a tight timeline.

Solutions

• Create a scalable modern design system to reduce design debt.
• Design a homepage that streamlines navigation.
• Design AI chatbot solutions for supply chain.

Collecting Input from Stakeholders

To begin the project, I led a workshop to gather feedback from a diverse group of stakeholders, including project managers, directors, and developers from different modules of AWS Supply Chain. This approach allowed me to gain a better understanding of their perspectives and goals across various features of the application.

Creating Personas

Given the limited timeline for this project, I developed a set of proto-personas to help identify and understand the diverse user types for our core products. This allowed me to consider the distinct needs and perspectives of different users, including managers, IT admins, and frontline workers.

Mapping Out the Userflows

I refined user flows for each persona, identifying gaps and improvement opportunities. By mapping flows to specific persona needs, I streamlined user journeys for efficiency and clarity.

Wireframes

Wireframing early in the design process allowed our team to quickly iterate on interactions and explore multiple options before committing to final designs.

Conclusion

Next, we created high-fidelity designs and presented them to the leadership team. The presentation provided the leadership team with a clear vision of the future homepage, serving as a guiding light for our development. We then scaled these ideas down into manageable sprints. The first release focused on introducing onboarding cards to assist users with enabling new modules. Upcoming releases would incorporate KPI cards and introduce user customization options.